Contact & Support

Need help with an order, a download or your account? Email us and we'll get back to you as soon as we can.

To help us sort things out quickly, please tell us:

• The email address on your Mr Beats account.
• The track or album you bought.
• What went wrong, and what device or browser you were using.

My download failed or won't play. Try downloading again from your purchase confirmation — links are regenerated each time. If it still fails, see our Refund & Download Policy and get in touch.

Can I get a refund? Digital downloads are supplied immediately, but your statutory rights for faulty or misdescribed content still apply — see the refund policy.

A privacy or data request. Email us using the address above; details are in our Privacy Policy.